How do we do what we do?
We understand the client’s need to have at all times an accurate financial assessment of its live claims liability. We strive to achieve the best possible settlement outcome of each claim, balancing the financial aspect of settlement with the corporate image and responsibility of the client. Similarly, where no fault attaches to the client we will seek maximum recovery of the client’s outlay as speedily as possible. Key Performance Indicators will be agreed with each client geared towards ensuring that we achieve the client’s desired objectives.
Why do we do what we do?
Put simply our primary aim is to help our clients to achieve the best possible resolution of their claims in the shortest possible time scale.
Our Quality Assurance Commitment to you
BT Claims Ltd is a wholly owned BT Group company. Our employees adhere to and are motivated by BT’s corporate values and strategic intent. This includes a relentless focus on customer satisfaction and costs efficiency. BT has a clearly stated set of business principles and employee values to ensure that we act commercially, ethically and with transparency in our business dealings. Those business principles and employee values provide guidance on how to compete fairly, deal with conflicts of interest, act within the law, manage risks and protect the environment. These are principles and values that all employees of BT Claims Ltd are proud to subscribe to.
