Intelligent and Flexible IT System
Underpinning our claims handling service is our leading edge and bespoke system driven claims management process. It is a system that we have developed and perfected over recent years and it provides:-
- Document inclusive workflow generation
- Full financial capability
- Flexible and intelligent client and management reporting
- External system to system interfaces
- On line web access
Performance Measurement and Reporting
We have developed a number of performance measurement and management tools which allows the monitoring by individual claim handler of claim turnover, claim recovery, correspondence received, correspondence requiring response and outstanding matters requiring action with priority dates. These performance measures are visible to all and all of this drives the claim handler to a relentless focus on delivering results. Comprehensive and flexible reports can be provided that are tailored to the customer’s own requirements. These include financial and other measures designed to provide our customers with an effective monitoring toolkit.
We believe we have first class performance measurement and reporting in place. Flexibility however is a key offering of ours and we are always willing to adapt to any bespoke reporting requirements or processes that a client may require.
