Industry leading motor claims management solutions
BT Claims Ltd currently provides a complete, nationwide motor claims management service to over 35,000 corporate fleet vehicles. We currently handle annually around 4,000 at fault accident damage and personal injury claims with a an average liability value in excess of £5m and around 3000 non fault loss recovery claims with an annual recovered value of over £2.5m.
Key Service Factors
- Seamless one stop claims management for the full life of the claim
- Full UK coverage
- Dedicated client partnership approach
- Collaboration with the client to ensure the development of the best mutual processes
- Early assessment of liability and prospects of success
- Split liability claims handling
- Pro-active third party claims handling to minimise the cost of the claim
- Successful third party capture programme
- Pro-active ULR claims handling to maximise client recovery in the shortest possible time scale
- Objective driven, highly experienced, self motivated claims handlers
- Management information transparency
- Continuous claims handler training programme
- Commitment to continuous improvement and development
Focus on Fraud
BT Claims Ltd takes a very serious approach to motor claims fraud. Focussed claims handling embracing awareness of a growing number of fraud indicators, allied with continuous claims handler training enable us to identify suspicious claims early in the process.
We have access to the Motor Insurance Anti Fraud and Theft Register, work closely with the Insurance Fraud Bureau and obtain intelligence from and share intelligence with a variety of other agencies. We constantly review and refine our fraud management processes and reporting to ensure that we are abreast of current trends and are able to react accordingly.
This approach has secured a number of notable legal successes for our clients, saving them many thousands of pounds.
Third Party Capture Programme
Early capture of the third party in client at fault claims can result in a substantial saving on the overall claim cost to the client. With this in mind we have developed a service to supplement our motor claims capability that is aimed at capturing the third party at the earliest possible point and then managing all aspects of the claim against the client.
Our service has a proven track record of success with a better than 50% average conversion rate.
